Terms & Conditions

General Working Agreement This section defines the terms and conditions of our working relationship. All projects or services that FrizzTees & Design may be contracted to produce or provide for Client will be subject to the following:

Estimate / Working Each estimate will outline the initial itemized fees associated with the Client’s project. Client is responsible for reading their estimate to ensure everything outlined is correctly. Estimates are valid for 30 days from date listed. Client will be notified of any price changes once the estimate has expired.

Apparel Printing

Turn-Around Time

• Turnaround time for apparel printing is 3 – 10 working days depending on varying factors (extended turnarounds during high seasons) based on final art approval and apparel arrival from vendor. Turnaround is figured on business days and the current workload.
• Weekends, holidays and transit time are not included. Orders requiring less than 5 days could be considered a rush order depending on season & apparel availability. A rush fee could apply but this would be revealed at time of order placement. If you have a specific in hands date, be sure to notify us up front so we can check our schedule.

Artwork

• Clients that provide their own artwork should do so in the following format:
  • Vector Art
    • Other formats such as CDR, EPS, JPEG & SVG, while popular, do not translate to imprinting and may be unable to convert to Vector. The files can be PNG, SVG. Transparent background, RGB, 300 dpi.
    • Client may need to adjust design or find comparable design to assure quality of design. In cases of logos, most companies can provide a vector file for work such as this.

Art Approval | Order Proofing

• All artwork is to be approved through a digital proof sent via email.
• The Client must check artwork for spelling, color, sizes ordered, size and placement of the art and accuracy of artwork. It is very important to look over every detail of the proof, as this is how your order will print.
• FrizzTees & Design will not accept responsibility for corrections not implemented and/or requested after artwork is approved. Any modifications requested after customer approval will result in production delays and could require additional expenses.
• Any delays in the approval process longer than 24 hours after receipt of the proof could also result in production delays.

Heat Transfers

• Due to the nature of this application we cannot guarantee placement consistency.
• This application comes with specific wash instructions. If these instructions are not followed, we are not responsible for any damage that may be caused to the shirt or imprint.
• Each order has attached care instructions.

Vendor Apparel

• FrizzTees & Design is not responsible for manufacturer defects such as size and color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.).
• We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We work closely with our apparel vendors to assure quality but it is possible a small detail could be missed.
• Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell, etc. Because of this factor, FrizzTees & Design cannot guarantee exact color consistency on coloring with the screen-printing process as imprinted colors can change tone once printed onto an apparel item.

Apparel Selection

• FrizzTees & Design will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to ensure you pick a garment that matches your needs, but we also need you to do your due diligence on the garment choice and size selection. If you're unsure of what apparel to select, we can order blank samples for you. The samples will be billed at a per piece rate and shipped without printing.

Out of Stock Items

• FrizzTees & Design is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability.
• If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Production

• FrizzTees & Design checks every garment that we produce, but there are times where some mistakes will make it out the door. It is your responsibility as the CLIENT to check over garments after you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order.
• Beyond this timeframe, FrizzTees & Design may charge additional prices for design, color or apparel changes. While we do quality checks on the garments, the final quality assurance check lies in the hands of the Client.

Spoilage / Defects

• We do our best to align your artwork to the apparel item, but there are times that the application carriers, apparel item or screen may shift. Please keep this in mind when ordering (it is never a bad idea to order extras). Should the CLIENT provide their own apparel, FrizzTees & Design is not responsible for any spoilage and the client will have to replace the apparel items at their own cost.

Payment & Rush Fees

• Apparel printing orders require 50% down payment prior to order being processed. There are no refunds once the materials and apparel have been ordered.
• Should the client need their items sooner, rush fees will be applied (as agreed when order is placed) as follows:
  • (5 Day) 25% of Total
  • (3 Day) 50% of Total
  • (2 day) 75% of Total
  • (1 Day) 100% of Total
• Any “rush fees” associated with vendors – such as express packing or shipping – will also be passed on to the Client as a separate line item on the invoice.

Refunds:

• No refunds will be issued for abandoned projects, once apparel or other items have been ordered and received by FrizzTees & Design and production starts.
• If the order is cancelled before the work starts (order of materials & apparel) then full refunds can be issued. This typically falls within a 12 hour window.
• If materials & apparel have been ordered and FrizzTees & Design cannot stop the order with the vendor, then all materials and apparel costs will be retained by the company and remaining balance refunded.
• All rush orders and associated fees are non-refundable as we have usually rearranged workflow and rush shipped immediately or made arrangements to pick up apparel & materials within an hour of the rush order.

RETURNING DAMAGED / DEFECTIVE ITEMS

• In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to frizztees@gmail.com.
• In cases of broken items caused by shipping carrier, we will not expect return of the broken item rather the detailed pictures in the packaging within a reasonable timeframe of receipt, not to exceed 24 hours.
• In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
• If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to FrizzTees for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

FrizzTees will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a FrizzTees representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does FrizzTees reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with FrizzTees support as to how the return should be handled prior to placing the items back in transit to FrizzTees.

General Terms:

Revisions And Alterations

• Most design projects come with expected revisions in the approval process; complete change of mind or design can incur additional fees to be determined with the Client.
• New work and/or services requested by Client and performed by FrizzTees & Design after an estimate and work has been approved is considered a revision or alteration. New fees would occur and would be agreed to by both parties prior to final payment by Client.

Nature Of Copy

• Client agrees to exercise due diligence in its direction to us regarding preparation of materials and must be able to substantiate all claims and representations.
• Client is responsible for all trademark, service mark, royalty free art licensing, copyright and patent infringement clearances.
• Client is also responsible for arranging, prior to publication, any necessary legal clearance of materials we prepare.

Errors And Omissions

• It is the Client’s responsibility to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. FrizzTees & Design is not liable for any errors or omissions once the Client has given written approval.
• Your written approval (email) is required on all artwork proofs prior to release for printing or other implementation.

Marketing

• FrizzTees & Design reserves the right to photograph and/or distribute or publish for our firms promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for our portfolio, firm news letter, brochures, slide presentations and similar media.
• We agree to store files for a period of 6 months beyond the delivery of a job, this does not include logos. Thereupon, we reserve the right to discard them.

Late / Non-Payments

• Past due payments are subject to a monthly service fee equal to $50 or 10% of the outstanding balance, whichever is greater and any collection fees incurred by FrizzTees & Design. We reserve the right to refuse completion or delivery of work until past due balances are paid.
• A $30 fee will be issued for all bounced checks or chargebacks from credit card companies.

Term And Termination

The terms of this agreement will continue until terminated with thirty (30) days written notice by the Client. If the Client directs FrizzTees & Design at any time to cancel, terminate or "put on hold" we will promptly do so, provided you hold us harmless for any cost incurred as a result.

Payments are still due based on the contractual agreement for any project "put on hold". Client will indemnify and hold FrizzTees & Design harmless for any loss or expense (including attorney fees), and agree to defend FrizzTees & Design in any actual suit, claim or action arising in any way from our working relationship. This includes, but is not limited to assertions made against Client and any of its products and services arising from the publication of materials that we prepare and you approve before publication.

Upon early termination of this agreement, all payments and/or deposits are non-refundable. Should the client cancel or terminate this agreement after the project is complete, the Client is responsible for paying the balance in full and will be subject to late fee’s. Should the Client fail to make payment after a final payment demand letter has been sent, their balance will be charged to the credit card on file or the account will be sent to collections. The Client will be responsible for any and all fees associated with collecting the balance. All materials, property belonging to the Client, as well as work performed, may be retained or disabled as security. Should the client abandon their project after 30 days, no refunds will be issued or credited.

Production Schedules

• Client understands FrizzTees & Design works on a first come, first served basis. Once we receive payment, FrizzTees & Design will add the Client to our work queue and provide an estimated start date at that time. We will contact the Client via email when their project is next in our work queue.
• However long the Client takes to provide FrizzTees & Design with requested information or to get approval will then determine your place in our current work queue. FrizzTees & Design will continue to work on other Client projects in the interim.
• Production schedules will be established and adhered to by both Client and the FrizzTees & Design provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, labor trouble or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, and acts of God or other causes beyond the control of the Client or FrizzTees & Design.
• Where the Client does not adhere to production schedules, final delivery date or dates will be adjusted accordingly. ATTORNEY'S FEES If any party named herein brings an action to enforce the terms hereof or to declare rights hereunder, the prevailing party in any such action, on trial and appeal, shall be entitled to his reasonable attorney’s fees to be paid by the losing party as fixed by the Court.

Additional Provisions

The validity and enforceability of this agreement will be interpreted in accordance with the laws of the State of Texas applicable to agreements entered into and performed in the State of Texas. Any disputes hereunder will be heard in the appropriate state courts located in the County of Denton, TX. This agreement is our entire understanding and may not be modified in any respect except in an executed agreement. If we must retain attorneys to collect our invoices, we will be entitled to collect attorney’s fees, court costs, and interest at the maximum rate permitted by law.

Contract terms and rates are subject to change.